As I have blogged in the past couple of days or so you all know that I have an iPhone 4, even though I still can’t use it (UltraSn0w is still waiting to be updated with the new BB’s.) Anyway, so I checked out on Apple’s self service to see what my iPhone was locked too and if anything worrying had been flagged up against the phone etc… The iPhone stated online that it was unlocked to everything minus Vodafone and Virgin media. I thought that this was odd as it was stated when I purchased the mobile that it was locked to T-Mobile only. So, I tried to see if there was a number that I could ring so that I could get this issue solved in slightly more detail by a member of Apple’s staff.
This is where the issues started. For one Apples have this rubbish voice recognition system in their support line which does not work! I had to try 3 -4 times for it just to recognise my phone number, let alone my serial number. The second problem using this method was that I needed to purchase a one time only or one year cover of iCare even to talk to someone! I was like yeah right and put the phone down, thinking I will have to just go into the store and get it investigated.
So, the next day which happened to be a Saturday, I make my way to the Apple store in Manchester, a good 2 hours out of my days for a 5 minute talk. The apple store is always busy from people just loitering in the store including the staff it seems. Anyway, I managed to get a hold of one their staff to ask them if they could answer this question. I queue up at the back of the store to see if I can manage to speak to someone about the issue.
I get seen to which was fantastic but for a good 5 to 10mins was just was ignored by the member of staff looking after the queue. He asked me what my issue was and promptly got someone to look into the case straight away for me, which again was brilliant, as i didn’t want to be waiting around.
The guy checks on the stores system to see what the phone was locked too, we get chatting and he see’s that I have a 3G already in my hand and recognises that it isn’t working properly. He then pushes a sale pitch saying that I can get a new iPhone today for £119, even though he can see that I have just purchased an iPhone 4? I state that even if I wanted too, I have an iPhone 4 now and also that it was jailbroken. I then promptly and openly say that even if this phone is locked to T-Mobile i will jailbreak it anyway. He then replies and you wonder why your iPhone 3G is broken like that?
I really wanted to say hang on pal, are you trying to scare me today so that I buy something from you? It isn’t going to happen. I also wanted to say software would not induce physical hardware damaged, jailbreaking my iPhone has nothing to do with the fact that my screen is not lighting up properly! What an arse! He wasn’t even a genius he was just a standard member of staff.
Anyway the iPhone details finally comes up on the screen saying locked to T-Mobile and Orange. Hands me back the phone saying yeah the phone isn’t unlocked you phone is locked to T-Mobile, nothing that they can do. He wouldn’t even check to see what the online system said and barely listened to what I had to say. He then said that you should never ever by second hand products and asked me how much I had paid for the item. I stated £360 which for a 2 month old iPhone how can you go wrong? He said that for £465 you could of had a brand new one unlocked, (another sales pitch). I was thinking, I already have an iPhone 4 you idiot, are you blind? Are you actually blind? Plus do I look like a rich working man, I’m pretty sure I look like a student I even told him that.
My point is, why are the two systems saying different things about the same product? It does not make sense. Why was I constantly being tried to be sold stuff? Apples support is rubbish and I am actually really dissapointed, every possibility they have they try to make money, it is actually pathetic. I spend money on their item and then they try to do you over by scaring you. It s rubbish. I don’t know any company who is this bad with support, every time I have needed support for a product I get it, there was no general way of getting in contact with Apple, nothing. I just cannot wait for the new unlock to be released and then I can use the beauty what is the iPhone 4. Products are great, support is awful what a shame. Well, I suppose if you need something doing, do it yourself.
Have you have had a similar experience? Discuss it on the forum.
Another ranting geek signing out.